[Data generating lounges](/content/data-generating-lounges/ "Data generating lounges"/index.html)
Combining real-time passenger experience data with established sources can help answer difficult questions about airport lounge performance.
[Three Tough Questions for Airports](/content/three-tough-questions-for-airports/ "Three Tough Questions for Airports"/index.html)
Real-time passenger feedback is the secret sauce that augments traditional data to help answer difficult questions.
[Passenger Parlance](/content/passenger-parlance/ "Passenger Parlance"/index.html)
Opportunities & challenges of collecting passenger feedback data at airports.
[Data and airport experiences](/content/data-airport-experiences/ "Data and airport experiences"/index.html)
Real-time customer research data can make airports even better for every stakeholder.
[How your company can benefit from email pulse surveys](/content/how-your-company-can-benefit-from-email-pulse-surveys/ "How your company can benefit from email pulse surveys"/index.html)
Email pulse surveys are becoming more popular as a way for companies to frequently capture and analyse valuable feedback from their employees. But how can you implement them effectively and what benefits do they offer your business?
[The power of emotion: using emojis and emoticons to gauge customer experience](/content/the-power-of-emotion-using-emojis-and-emoticons-to-gauge-customer-experience/ "The power of emotion: using emojis and emoticons to gauge customer experience"/index.html)
The smiley not only has widespread recognition around the globe, but is genuinely effective in helping to build an emotional connection with the customer.
[Five types of instore tech that could help bricks-and-mortar retailers thrive](/content/five-types-of-instore-tech-that-could-help-bricks-and-mortar-retailers-thrive/ "Five types of instore tech that could help bricks-and-mortar retailers thrive"/index.html)
Disruptive technology that is allowing ecommerce to grow can also be used to make high-street retail more relevant, enjoyable and successful.
[Six reasons why collecting continuous employee feedback beats the old-fashioned annual survey](/content/collecting-continuous-employee-feedback-beats-the-old-fashioned-annual-survey/ "Six reasons why collecting continuous employee feedback beats the old-fashioned annual survey"/index.html)
More and more companies are recognising that gathering continuous feedback is the best method for engaging staff, diagnosing problems, and developing timely solutions
[Better customer experience – the key to successful high-street retailers?](/content/better-customer-experience-the-key-to-successful-high-street-retailers/ "Better customer experience – the key to successful high-street retailers?"/index.html)
From the recent demise of big names such as Maplin and Poundworld, to others, like Debenhams and M&S, who are taking an axe to their store estates, there’s no doubt that bricks-and-mortar retail is facing challenging times. Often, the same reasons are cited for the difficulties faced by these retailers: excessive business rates or rents; […]